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Lost something on public transport?

How to track down an item left on a bus, train, tram, or taxi by contacting the right transport operator.

Items left on buses, trains, trams, and taxis around Cardiff are usually handed in to the operator's lost property team — the trick is contacting the right one quickly.

  1. Identify the operator. Note the route, line, or company and the rough time. Each operator runs its own lost property process.
  2. Submit a lost property report. Use the operator's online form or phone line as soon as possible; recovered items are logged against your description.
  3. For taxis and rideshare, contact the driver or company directly through your booking or app receipt.
  4. Keep your reference. Save any report number so you can chase it up.
  5. Post a listing. Add a listing for Cardiff in case a fellow passenger picked it up.

Check the local transport resources below for the operators serving Cardiff.

Helpful resources for Cardiff

Recent reports in Cardiff

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Lost sandals near Cardiff Castle

I was wandering around Cardiff city centre yesterday evening when I realized my sandals had vanished. Around 5:30 PM, outside a cafe near Cardiff Castle on Westgate Street, I slipped off my sandals while I waited for friends, and I must have left them behind when we headed to the bus stop. They’re tan with a small tear on the left strap and a faded logo on the sole. I’m feeling a mix of embarrassment and relief at the chance to get them back, and I’m hopeful someone picked them up and kept them safe near the castle gates.

Near the Cardiff Castle gates, Westgate Street 11 days ago
Small white sheep teddy lost in Cardiff city centre lost C

Small white sheep teddy lost in Cardiff city centre

Lost this small white sheep teddy - my 2 year olds first ever teddy which he has been carrying with him everywhere around Cardiff. We’re from North Wales on a trip and leaving on Friday. Lost somewhere between Cathays Park - then went through Cardiff Markets - then went through Queens Arcade - then back to Premier Inn in the city centre. His sister recalls him having it in Queens Arcade but he fell asleep in his pram and we think has dropped it along the way. It was always blowing a gale the entire time which means it could’ve blown anywhere.

Sentimental Urgent
Cardiff 25 days ago
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Lost travel visas in Cardiff city centre

I was leaving the library around 7:45 p.m. last Friday when I realized my travel visas were missing from my folder. They’re blue A4 documents with my name on the top sheet and a small embassy stamp in the corner. They’re essential for an upcoming work trip, and I’m anxious about the delays a missing visa could bring. I last had them on a cafe table near Cardiff Castle and in the concourse by Cardiff Central Library, possibly left on St Mary Street. It would mean the world to have them back.

near Cardiff Castle, City Centre about 1 month ago
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Lost document holders near Cardiff Central Library

I was rushing to finish a meeting at Cardiff Central Library yesterday, around 4:15 pm, when I think I left my document holders on a chair in the quiet reading area by the reference desk. They’re a slim black leather pair with my initials GE embossed on the front. Inside are a few work notes and some travel documents I need for tomorrow. I’ve checked the cafe and the lobby, but I can’t shake the feeling they’re somewhere in the library. Losing them has me stressed—it’s more than papers, it’s about keeping track of important details for a big presentation next week.

Cardiff Central Library about 1 month ago
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Lost iPhone 13 Pro with black case

iPhone 13 Pro with a black phone case and some red pattern designs, the wallpaper is a sunset. It was lost near St Mary’s street or maybe St David’s centre we’re not sure. Please call 07442555975/ 07778409529 if found

Urgent
Cardiff about 2 months ago
lost J

Lost action figures in Cardiff, UK

Hi, I'm Jamie Evans. I lost my action figures this morning around 7:30 AM outside the Wales Millennium Centre in Cardiff Bay. I had set them down on a bench near Mermaid Quay while I checked my phone, then walked off and realized they weren’t with me. They’re a small collection of vintage sci-fi figures in a blue box—special to me and my nephew. If you found them, I’d be deeply grateful for their return.

outside the Wales Millennium Centre, Cardiff Bay 2 months ago