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Lost your phone? Step-by-step recovery

Carrier contacts, Find My / Find My Device, and the local steps to recover or secure a lost phone.

Losing your phone in Jacksonville is stressful, but acting quickly improves your odds of getting it back and limits the damage if it's gone for good. Work through these steps in order.

  1. Locate it remotely. Use Find My (iPhone) or Find My Device (Android) from another phone or computer to see the phone on a map, play a sound, and mark it as lost. Lost Mode locks the device and shows a contact message on the screen.
  2. Lock and message it. If it's nearby, the sound may be enough. If it isn't, enable Lost Mode and add a phone number where you can be reached.
  3. Call your carrier. Report the phone lost so they can suspend service and block the IMEI. This stops anyone running up charges and flags the handset across networks.
  4. Change key passwords. Update your email, banking, and social passwords, especially if the phone wasn't locked. Sign the device out of those accounts where you can.
  5. Report it locally. File a report with the police non-emergency line for Jacksonville — a crime reference number is often required for insurance claims.
  6. Post a listing. Add a lost-phone listing for Jacksonville so anyone who finds it can reach you privately.

Keep checking the map periodically — a phone that's off may reappear when it's charged.

Helpful resources for Jacksonville

Recent reports in Jacksonville

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Lost iPhone 12 Pro Max in green case

Yesterday around 3pm I realized my space gray iPhone 12 Pro Max was missing. It was in a bright green silicone case with a small white orchid sticker on the back. I was walking along the Riverwalk near the Main Street Bridge, around the Starbucks on Riverside Ave in Jacksonville, and I think I dropped it somewhere between the cafe benches and the bike racks. The screen has a tiny crack on the bottom right, and there's a cartoon penguin on a cracked screen protector tucked under the case. This phone is full of family photos from my grandmother, so it means a lot to me and I really need it back.

Jacksonville about 1 month ago
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Lost pair of black wireless earbuds and charging case near Riverside Park, Jacksonville.

I lost a pair of black wireless earbuds along with their charging case while walking my dog at Riverside Park in Jacksonville the other day. I was distracted by my phone and didn't realize they had fallen out of my pocket until I got home. They mean a lot to me, so I'm really hoping to get them back!

Riverside Park, Jacksonville, FL, United States 7 months ago
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Lost black Nintendo Switch console with a blue Joy-Con, left on a picnic table near the volleyball courts at Jacksonville Beach.

I misplaced my black Nintendo Switch console while visiting my friend at Jacksonville Beach last weekend. I was with a group of friends and think I left it on the picnic table near the volleyball courts. It has a few scratches on the back and comes with a blue Joy-Con controller. I'm really hoping to get it back since it's a gift from my brother!

Picnic Table near Volleyball Courts, Jacksonville Beach, Jacksonville, FL, USA 7 months ago
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Lost black JBL wireless earbuds in a small charging case near the playground at Jacksonville parks.

I lost my black wireless earbuds while jogging around the Jacksonville parks last Sunday. I remember my last stop was near the playground, but I didn't notice they were gone until I got home. They're in a small charging case that says 'JBL' on it.

Playground area, Jacksonville parks, Jacksonville, Florida, United States 9 months ago